FAQ

Digital Practice is a digital agency that helps therapists, psychologists, and coaches build and manage a professional private practice using digital tools. We handle the technology side of things, including websites, admin systems, and marketing, so you can stay focused on your clients.

We work with mental health professionals in private practice – psychotherapists, psychologists, counsellors, therapists & coaches. Whether you’re starting from scratch or improving what you already have, we can help.

Our services include website design and development, email setup, IT support, SEO, administrative automation, marketing, content creation, and hosting. We also offer a $37 DIY guide for those who prefer to set up systems on their own.

Not at all. You do not need any technical background. We make the digital side of your practice simple, clear, and manageable.

Digital Practice was founded by someone who is both a psychotherapist and a web developer. That unique combination means we understand the challenges of private practice and can offer solutions that actually work for your profession.

Yes. We offer maintenance and support plans so you’re not left on your own after setup. Whether it’s small changes, updates, or troubleshooting, we’re here when you need us.

The guide is a do-it-yourself resource that walks you through setting up your own digital practice. It’s great if you want to learn and take control of the process yourself. Our main service is fully done-for-you. We handle all the setup, tech, and customisation so you don’t have to.

We work with solo therapists and teams in group practices. Whether you’re just starting out or upgrading an existing setup, we help you get organized, modern, and efficient.

No. Whether you choose our done-for-you service or use the guide, everything is explained in plain language. We support you at every step, no matter your tech confidence level.

You can book a free consultation to talk through your goals. We’ll help you figure out what makes the most sense—whether that’s using the guide, working with us directly, or a mix of both.

Most projects are completed within 2 to 4 weeks, depending on the package and how quickly you provide content. We’ll guide you through the timeline and keep things simple on your end.

Absolutely. You can start with the Practice Starter package and upgrade to Practice Toolkit or Practice Plus at any time — we’ll credit your original investment toward the new tier.

Each package includes support — from 30 days in the Practice Starter plan to 90 days in Practice Plus.

Yes. For group practices or more complex needs, we offer a bespoke solution tailored to your size, structure, and workflow. Just reach out for a free consultation.

No problem — we’ll work with what you have. If you’ve already set up parts of your digital presence, we’ll adapt your package and skip unnecessary steps.

Yes. The retainer ensures your website, email, and tools stay secure, functional, and up to date. It covers hosting, licensing, backups, plugin updates, Google Workspace, and more — all critical to keeping your digital practice running smoothly.

The Digital Practice guide is a one-time purchase of A$37. It gives you lifetime access to a practical, step-by-step guide for setting up and managing the digital side of your therapy practice.

It covers everything from websites, email, and practice management software to client onboarding, invoicing, directories, SEO, social media, and digital security. You can use it as a full roadmap or dip into specific sections as needed.

Digital Practice is a digital ‘how-to’ guide to help mental health professionals automate and streamline their practice’s administrative and marketing tasks. Digital Practice helps therapists reduce tedious tasks so you can focus on your primary task, your therapy practice.

Yes. If you’re a student, educator, or looking to purchase for a group or training cohort, get in touch — we offer discounted access in those cases.

The guide is designed to be self-paced and self-directed. If you get stuck or decide you’d rather hand it off, we offer done-for-you services as well — feel free to reach out for a free consult.

You’ll get a 30-minute call focused on your current challenges, goals, and opportunities. We’ll outline actionable steps tailored to your practice or business — no fluff, no hard sell.

It’s for therapists or practice owners looking to digitize, streamline, or grow their practice. Whether you’re just getting started or need help scaling, we’ll meet you where you are.

No. This is a free, no-pressure conversation. If we’re a good fit, we can discuss the next steps – zero obligation.

Come with a clear idea of what’s not working, and be ready to talk honestly about your goals. If you have systems or tools already in place, make note of them.